All products sold on Duck Store are digital and delivered electronically.
By completing a purchase, you agree to this policy.

• Refunds are not guaranteed and are only considered in specific cases.
• You may contact us and explain your case.
• Refunds may be approved only in certain situations, such as unused digital games.
• No refunds will be issued after successful delivery and usage of the product.
• Purchasing the wrong product, region, or item does not qualify for a refund.

A replacement is provided only in the following cases:

• The code does not work
• The account has a verified issue
• Login fails during initial access

We will verify the issue before approving any replacement.

To request a refund or replacement, you must provide valid proof such as:

• Full video recording during code redemption or login attempt
• Clear screenshots showing the issue

Requests without proof may be rejected.

• Accounts are considered used once login is successful.
• No refund or replacement will be provided after successful login.
• Changing account information (email, password, etc.) voids any warranty.

• Primary & Secondary accounts are delivered via QR code login, with assistance provided.
• Full accounts & gift cards are delivered with full details and can be linked to your phone number.

Any issue must be reported within24 hoursof delivery.
Requests submitted after this period may not be accepted.

• Customers are responsible for selecting the correct product before purchase.
• No refunds will be issued for user mistakes.

Orders are delivered as soon as the product is available and ready for delivery.
Delivery time may vary depending on availability.

We reserve the right to refuse any refund or replacement request in cases of suspected abuse, fraud, or violation of our terms.